Refund policy
RETURNS AND REFUNDS POLICY
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Customers are entitled to a replacement, repair, or refund where products fail to meet consumer guarantees.
Change of Mind Returns
We may accept change-of-mind returns within 30 days of purchase provided:
- Products are unused.
- Products remain in original condition.
- Products are returned in saleable condition.
- Proof of purchase is provided.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of receiving your order.
We may request photographs to assist with assessment.
Refund Processing
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your financial institution